ERP Management Analyst
Overview
In this role you will steward Maintenance Data Systems (MDS) for the Forward Deployed Regional Maintenance Center (FDRMC) in Naples, ensuring effective implementation, operation, and end-to-end lifecycle management of MDS tools. You will train users, manage access, and resolve issues to keep mission-critical systems aligned with center objectives. You will collaborate with cross-functional teams to improve business processes and provide clear metrics on manning and operational performance. This is an international, customer-focused role that blends data systems, training, and hands-on support to sustain maintenance readiness.
Responsabilità
- Lead MDS management ensuring compliance with current processes
- Provide hands-on training and support for MDS applications (MSE, MFOM, SPEAR, Service Now, and related databases)
- Deploy, maintain, and sunset MDS applications as needed
- Manage time and attendance applications and file management practices
- Respond to user inquiries, maintain daily correspondence with users and managers,
and create trouble tickets for escalations
- Oversee user access and permissions for all MDS applications
- Create and maintain reports and metrics using Microsoft Office to inform leadership
- Identify opportunities to improve business processes in alignment with mission objectives
Requisiti fondamentali
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong understanding of MDS apps and databases (MSE, MFOM, SPEAR, Service Now, NMD)
- Ability to manage user access, troubleshoot, and train system users
- Excellent communication to liaise with users and managers
- Strong attention to detail in metrics, reporting, and documentation
- customer-focused communication
- training and knowledge sharing
- problem-solving and initiative
- MDS applications and databases (MSE, MFOM, SPEAR, NMD)
- Service Now
- Microsoft Office (Excel, Word, PowerPoint)
In this role you will steward Maintenance Data Systems (MDS) for the Forward Deployed Regional Maintenance Center (FDRMC) in Naples, ensuring effective implementation, operation, and end-to-end lifecycle management of MDS tools. You will train users, manage access, and resolve issues to keep mission-critical systems aligned with center objectives. You will collaborate with cross-functional teams to improve business processes and provide clear metrics on manning and operational performance. This is an international, customer-focused role that blends data systems, training, and hands-on support to sustain maintenance readiness.
Responsabilità
- Lead MDS management ensuring compliance with current processes
- Provide hands-on training and support for MDS applications (MSE, MFOM, SPEAR, Service Now, and related databases)
- Deploy, maintain, and sunset MDS applications as needed
- Manage time and attendance applications and file management practices
- Respond to user inquiries, maintain daily correspondence with users and managers,
and create trouble tickets for escalations
- Oversee user access and permissions for all MDS applications
- Create and maintain reports and metrics using Microsoft Office to inform leadership
- Identify opportunities to improve business processes in alignment with mission objectives
Requisiti fondamentali
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong understanding of MDS apps and databases (MSE, MFOM, SPEAR, Service Now, NMD)
- Ability to manage user access, troubleshoot, and train system users
- Excellent communication to liaise with users and managers
- Strong attention to detail in metrics, reporting, and documentation
- customer-focused communication
- training and knowledge sharing
- problem-solving and initiative
- MDS applications and databases (MSE, MFOM, SPEAR, NMD)
- Service Now
- Microsoft Office (Excel, Word, PowerPoint)