Sr. Customer Success Engineer, Prisma Access
Overview As a Customer Success Engineer on the SASE team, you enable customers to securely deploy our cloud-based security solutions. You act as the day-to-day technical contact, guiding adoption and integrations while providing real-time support. You collaborate with CISOs, Security Architects, and cross-functional teams to implement best-in-class cloud security.
You troubleshoot complex environments and advocate for product improvements. This role combines deep technical mastery with a customer-centric, impact-driven mindset.
Responsabilità Rapidly implement and operationalize SASE solutions to meet business and security goals Assist customers with full integration into security operations Serve as frontline technical support, prioritize resolutions with engineering Act as customer advocate influencing product roadmap and enhancements Coach customers on Cloud Security Change Management / Governance / Center of Excellence Identify risks to business goals and coordinate risk mitigation or escalation with the account team Develop understanding of typical customer challenges to map features to business outcomes Become a subject matter expert on Palo Alto Networks SASE solutions Track performance metrics such as CSAT, renewal likelihood, adoption, and engagement Requisiti fondamentali Minimum 5 years in post-sales, pre-sales, technical support, or consulting Understanding of SASE architecture and value proposition Experience with multi-vendor networking devices (routers, switches, firewalls) Routing protocols (BGP / OSPF / EIGRP) knowledge Expertise with Remote Access VPN, IPSEC, PKI & SSL, TCP/IP, authentication protocols (SAML, SSO, LDAP, RADIUS) Knowledge of Linux (BASH and Python scripting) Proven track record of managing customer escalations and resolutions Strong consulting and project management skills Ability to articulate technical issues to technical and non-technical audiences Ability to multitask in a fast-paced environment Fluent English and Italian Strong communication and stakeholder management Problem-solving mindset Strategic thinking with business impact awareness SASE technologies Networking fundamentals and multi-vendor devices Routing protocols (BGP, OSPF, EIGRP)
You troubleshoot complex environments and advocate for product improvements. This role combines deep technical mastery with a customer-centric, impact-driven mindset.
Responsabilità Rapidly implement and operationalize SASE solutions to meet business and security goals Assist customers with full integration into security operations Serve as frontline technical support, prioritize resolutions with engineering Act as customer advocate influencing product roadmap and enhancements Coach customers on Cloud Security Change Management / Governance / Center of Excellence Identify risks to business goals and coordinate risk mitigation or escalation with the account team Develop understanding of typical customer challenges to map features to business outcomes Become a subject matter expert on Palo Alto Networks SASE solutions Track performance metrics such as CSAT, renewal likelihood, adoption, and engagement Requisiti fondamentali Minimum 5 years in post-sales, pre-sales, technical support, or consulting Understanding of SASE architecture and value proposition Experience with multi-vendor networking devices (routers, switches, firewalls) Routing protocols (BGP / OSPF / EIGRP) knowledge Expertise with Remote Access VPN, IPSEC, PKI & SSL, TCP/IP, authentication protocols (SAML, SSO, LDAP, RADIUS) Knowledge of Linux (BASH and Python scripting) Proven track record of managing customer escalations and resolutions Strong consulting and project management skills Ability to articulate technical issues to technical and non-technical audiences Ability to multitask in a fast-paced environment Fluent English and Italian Strong communication and stakeholder management Problem-solving mindset Strategic thinking with business impact awareness SASE technologies Networking fundamentals and multi-vendor devices Routing protocols (BGP, OSPF, EIGRP)