Service Delivery Manager
As a Service Delivery Manager, you will oversee the end-to-end delivery of enterprise networking solutions, ensuring successful deployments and exceptional customer experiences. You will lead complex technical implementation projects, coordinating internal teams, external partners, and customer stakeholders across multiple regions. From initial project planning and technical discovery to deployment, activation, and operational handoff, you will drive every stage of the delivery lifecycle. You will establish strong customer relationships, manage risks and escalations, and ensure projects meet agreed timelines, budgets, and quality standards. Working across engineering, sales, support, and customer success functions, you will promote accountability and operational alignment. You will also contribute to scalable delivery processes that support the growth of a global Network-as-a-Service business.
Accountabilities
Manage the complete delivery lifecycle for enterprise customer deployments, from project kickoff and onboarding through implementation, activation, stabilization, and formal handoff.
Develop and maintain project plans, delivery schedules, milestones, resource requirements, dependencies, and risk mitigation strategies.
Oversee multiple concurrent deployments across different regions, ensuring projects remain on schedule, within scope,
and aligned with quality standards.
Act as the primary customer contact throughout implementation, leading kickoff meetings, technical workshops, status reviews, and executive-level updates.
Build strong relationships with customer IT leaders, project managers, technical teams, and business stakeholders while proactively managing expectations and escalations.
Coordinate cross-functional teams across Sales, Solutions Engineering, Solutions Architecture, Service Engineering, Network Engineering, Product, Support, and Customer Success.
Validate technical discovery, solution design, and Bill of Materials (BoM) approvals before deployment execution.
Manage deployment resources and external partners, including field technicians, installation providers, cabling vendors, and logistics teams.
Monitor partner performance, deployment quality, site readiness, equipment availability, shipping schedules, and installation requirements.
Establish standardized deployment methodologies, project templates, delivery playbooks, and operational procedures.
Identify opportunities to automate repetitive processes and improve delivery visibility using tools such as Jira and internal platforms.
Ensure smooth operational handoffs to Customer Success, Support, and Technical
Accountabilities
Manage the complete delivery lifecycle for enterprise customer deployments, from project kickoff and onboarding through implementation, activation, stabilization, and formal handoff.
Develop and maintain project plans, delivery schedules, milestones, resource requirements, dependencies, and risk mitigation strategies.
Oversee multiple concurrent deployments across different regions, ensuring projects remain on schedule, within scope,
and aligned with quality standards.
Act as the primary customer contact throughout implementation, leading kickoff meetings, technical workshops, status reviews, and executive-level updates.
Build strong relationships with customer IT leaders, project managers, technical teams, and business stakeholders while proactively managing expectations and escalations.
Coordinate cross-functional teams across Sales, Solutions Engineering, Solutions Architecture, Service Engineering, Network Engineering, Product, Support, and Customer Success.
Validate technical discovery, solution design, and Bill of Materials (BoM) approvals before deployment execution.
Manage deployment resources and external partners, including field technicians, installation providers, cabling vendors, and logistics teams.
Monitor partner performance, deployment quality, site readiness, equipment availability, shipping schedules, and installation requirements.
Establish standardized deployment methodologies, project templates, delivery playbooks, and operational procedures.
Identify opportunities to automate repetitive processes and improve delivery visibility using tools such as Jira and internal platforms.
Ensure smooth operational handoffs to Customer Success, Support, and Technical