Backend Developer
h3Backend Developer (L3 Application Support) with Italian /h3pAndersen is hiring a Backend Developer (L3 Application Support) with Italian for a project maintaining web and mobile applications and ensuring reliable, secure digital services. /ppOur customer is an established automotive business operating in a European market and providing a range of distribution, commercial, and customer-focused services. It supports various aspects of vehicle sales and after-sales operations while working with a broad network of business partners. The organization continues to invest in digital transformation, cloud technologies, data-driven solutions, and cybersecurity to modernize its operations, improve customer experience, and increase overall business efficiency. /ppThe project is focused on maintaining and enhancing mobile and web solutions for Volkswagen Group Italia. It aims to ensure application stability, security, and performance through ongoing technical support, software updates, issue resolution, and continuous improvements to support reliable digital services and business operations. /ph3Responsibilities /h3ulliTaking L3 tickets in VGI ServiceNow within the SLA: acceptance Critical 1 h, High 2 h, Middle 4 h, Low next business day; resolution or workaround 2 h / 4 h / 8 h / next business day. The SLA clock is not reset on escalation from L1. /liliPerforming diagnosis: log analysis in VGI Splunk, reproduction in the test environment, code and integration analysis. /liliProviding workarounds to restore service immediately, recording them in the ticket, and implementing permanent fixes afterwards. /liliImplementing fixes only in VGI GitLab via Merge Request with mandatory code review; passing the pipeline quality gates (SAST, SonarQube, image scanning); handing over to QA for validation and regression testing.
/liliPreparing changes for VGI CAB: change description, risk assessment and rollback plan; supporting scheduled release or hotfix depending on criticality. /liliPerforming Problem Management: root cause analysis for critical and recurring incidents, defining corrective actions. /liliHandling Major Incidents and Critical cases: following the escalation path on the Andersen side, working closely with the Delivery Manager and the VGI Project Manager until the service is stable. /liliSupporting continuous software updates: regression code fixes after version and dependency updates, participating in impact analysis for major version updates. /liliUpdating technical documentation and the ServiceNow Knowledge Base after significant fixes. /liliProviding evolutionary maintenance on VGI request, estimated and approved separately, in line with VGI technical standards and the Logging Concept. /li /ulh3Requirements /h3ulliExperience in commercial development and maintenance of production web applications for 3+ years. /liliStrong C# and ASP.
NET (including legacy ASP.
NET applications) on IIS / Windows Server; Microsoft SQL Server (T-SQL, query analysis). /liliGit and GitLab Merge Request workflow, GitLab CI; basic Docker. /liliDependency management (NuGet / Maven), migration of outdated libraries and frameworks. /liliLog-based troubleshooting (Splunk or similar); secure coding and OWASP Top 10 awareness.
/liliExperience in support/maintenance under SLAs, incident and problem management (ITIL basics). /liliLevel of English – from Upper-Intermediate and above. /liliLevel of Italian – from Intermediate and above. /li /ulh3Desired skills /h3ulliJava experience (20% of the portfolio; Java/Spring Boot is the VGI standard for new solutions). /liliAndersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson Johnson, etc. This project is just your beginning here – working with us means reliability and prospects. /liliWe have been strengthening our expertise since 2007. During this time, we have formed an excellent BA SA team with streamlined processes, which now consists of more than 200 qualified analysts. /liliWe welcome specialists from every part of the world. /liliWe give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates. /liliThere are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. /liliYou will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. /liliOur employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more. /li /ulh3Locations /h3pAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland
/liliPreparing changes for VGI CAB: change description, risk assessment and rollback plan; supporting scheduled release or hotfix depending on criticality. /liliPerforming Problem Management: root cause analysis for critical and recurring incidents, defining corrective actions. /liliHandling Major Incidents and Critical cases: following the escalation path on the Andersen side, working closely with the Delivery Manager and the VGI Project Manager until the service is stable. /liliSupporting continuous software updates: regression code fixes after version and dependency updates, participating in impact analysis for major version updates. /liliUpdating technical documentation and the ServiceNow Knowledge Base after significant fixes. /liliProviding evolutionary maintenance on VGI request, estimated and approved separately, in line with VGI technical standards and the Logging Concept. /li /ulh3Requirements /h3ulliExperience in commercial development and maintenance of production web applications for 3+ years. /liliStrong C# and ASP.
NET (including legacy ASP.
NET applications) on IIS / Windows Server; Microsoft SQL Server (T-SQL, query analysis). /liliGit and GitLab Merge Request workflow, GitLab CI; basic Docker. /liliDependency management (NuGet / Maven), migration of outdated libraries and frameworks. /liliLog-based troubleshooting (Splunk or similar); secure coding and OWASP Top 10 awareness.
/liliExperience in support/maintenance under SLAs, incident and problem management (ITIL basics). /liliLevel of English – from Upper-Intermediate and above. /liliLevel of Italian – from Intermediate and above. /li /ulh3Desired skills /h3ulliJava experience (20% of the portfolio; Java/Spring Boot is the VGI standard for new solutions). /liliAndersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson Johnson, etc. This project is just your beginning here – working with us means reliability and prospects. /liliWe have been strengthening our expertise since 2007. During this time, we have formed an excellent BA SA team with streamlined processes, which now consists of more than 200 qualified analysts. /liliWe welcome specialists from every part of the world. /liliWe give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates. /liliThere are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. /liliYou will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. /liliOur employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more. /li /ulh3Locations /h3pAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland