Executive Housekeeper
Tempo pieno | Italian Hospitality Collection | Italy
Posted On 11/11/2026
Job Information
Resort Chia - Domus de Maria (CA)
Hospitality
CCNL Turismo
City Domus De Maria
State/Province Cagliari
09010
Job Description
We are looking for an Executive Housekeeper for Chia Laguna Nature Resort , which is composed of three hotels, Conrad Chia Laguna Sardinia , Baia di Chia Resort Sardinia Curio Collection by Hilton , The Village .
The role of the Executive Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas and to provide the highest level of care and serviceto all residents, internal employees/clients and directors in line with the agreed servicelevel and procedures.
Ensuring every guest request is completed promptly and decisively, aspiring to make the impossible, possible The role is defined the by our values.
Passion and service are integral to everything we do.
We don't just offer a great welcome, we take care of all the little things that make a real difference to the experiences people have.
People make companies and we want all of us as a company to be the most positively engaged, working together in supportiveteams and always evolving to provide the best service.
Core Role
- Manage, motivate and develop individuals within the team to enable them to meet current and future guest needs.
- Provide day to day direction and support to the Housekeeping team, ensuring that all trainingand competency records for each team member are completed.
- Anticipate any guest's needs, follow up and ensure that the guest expectations are met and where possible exceeded.
- Personalised bespoke serviceis maintained for every individual client, knowing their preferences and specific needs.
- Attention to detail on all aspects of the job.
- Ensure that an accurate log is maintained for any guest deliveries as per the set standards.
- Ensure that a detailed daily log is maintained for any incidents, resident issues and shift handover.
- Delegate in a way that encourages development and creates a sense of ownership and responsibility at all levels.
- Coach individuals in the team to build a high performing team to meet guest's needs.
- Reward and recognise individual and team performance to encourage an engaged and motivated team.
- Actively and positively engage with colleagues, guests, visitors, clients and our service providersto ensure a seamless service experience is created.
- Anticipate guest's needs and follow up to ensure that their expectations are met and where possible exceeded.
- Ensure that a great working relationship is maintained with our client and other departments within the building.
- Take ownershipand responsibility ensuring you are working effectively and developing close relationships with your colleagues.
- Support your colleagues and assist coaching new starters through their probation periods.
- Working close to all our service partners and maintaining a good relationship to expand business.
- To check, read and action e-mails and other requests regularly and on a timely basis.
- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
- Able to understand, anticipate and deliver outstanding personalized service.
- Able to demonstrate a professional and organised approach to the role.
- Able to handle, complete and execute different levels of requests.
- Great team player and can takeownership and responsibility.
- Logical thinker, able to spot errors and resolve issues.
- Attention to detail and ability to prioritise.
- Professional service approach knowledge.
- Confident and outgoing nature.
- Able to communicate clearly and confidently face to face or over the telephone.
- Able to engage with other people to create empathy and rapport.
- Strong leadership skills.
- An excellent customerfocused
Posted On 11/11/2026
Job Information
Resort Chia - Domus de Maria (CA)
Hospitality
CCNL Turismo
City Domus De Maria
State/Province Cagliari
09010
Job Description
We are looking for an Executive Housekeeper for Chia Laguna Nature Resort , which is composed of three hotels, Conrad Chia Laguna Sardinia , Baia di Chia Resort Sardinia Curio Collection by Hilton , The Village .
The role of the Executive Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas and to provide the highest level of care and serviceto all residents, internal employees/clients and directors in line with the agreed servicelevel and procedures.
Ensuring every guest request is completed promptly and decisively, aspiring to make the impossible, possible The role is defined the by our values.
Passion and service are integral to everything we do.
We don't just offer a great welcome, we take care of all the little things that make a real difference to the experiences people have.
People make companies and we want all of us as a company to be the most positively engaged, working together in supportiveteams and always evolving to provide the best service.
Core Role
- Manage, motivate and develop individuals within the team to enable them to meet current and future guest needs.
- Provide day to day direction and support to the Housekeeping team, ensuring that all trainingand competency records for each team member are completed.
- Anticipate any guest's needs, follow up and ensure that the guest expectations are met and where possible exceeded.
- Personalised bespoke serviceis maintained for every individual client, knowing their preferences and specific needs.
- Attention to detail on all aspects of the job.
- Ensure that an accurate log is maintained for any guest deliveries as per the set standards.
- Ensure that a detailed daily log is maintained for any incidents, resident issues and shift handover.
- Delegate in a way that encourages development and creates a sense of ownership and responsibility at all levels.
- Coach individuals in the team to build a high performing team to meet guest's needs.
- Reward and recognise individual and team performance to encourage an engaged and motivated team.
- Actively and positively engage with colleagues, guests, visitors, clients and our service providersto ensure a seamless service experience is created.
- Anticipate guest's needs and follow up to ensure that their expectations are met and where possible exceeded.
- Ensure that a great working relationship is maintained with our client and other departments within the building.
- Take ownershipand responsibility ensuring you are working effectively and developing close relationships with your colleagues.
- Support your colleagues and assist coaching new starters through their probation periods.
- Working close to all our service partners and maintaining a good relationship to expand business.
- To check, read and action e-mails and other requests regularly and on a timely basis.
- To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
- Able to understand, anticipate and deliver outstanding personalized service.
- Able to demonstrate a professional and organised approach to the role.
- Able to handle, complete and execute different levels of requests.
- Great team player and can takeownership and responsibility.
- Logical thinker, able to spot errors and resolve issues.
- Attention to detail and ability to prioritise.
- Professional service approach knowledge.
- Confident and outgoing nature.
- Able to communicate clearly and confidently face to face or over the telephone.
- Able to engage with other people to create empathy and rapport.
- Strong leadership skills.
- An excellent customerfocused