IT Support Engineer, Europe
As Atlantic Gate grows in Europe and the Americas, we need a second dependable pair of hands in Genoa to keep users productive and systems running. This is a hands on support role for someone who enjoys solving problems and helping colleagues.
You will provide day to day IT support across the region, keep the workplace environment healthy, and pitch in on projects as the team delivers them.
RESPONSIBILITIES
- Provide hands on support to users across Europe and the Americas.
- Maintain and support Microsoft 365, Active Directory, networks and endpoint systems.
- Troubleshoot infrastructure issues and escalated cleanly when needed.
- Support remote access environments such as Citrix, VDI and remote desktop.
- Contribute to IT projects, including documentation and rollout tasks.
REQUIRED SKILLS AND EXPERIENCE
- At least a couple of years in IT support or system administration.
- Solid knowledge of Windows environments, networking and enterprise IT.
- A helpful,
reliable manner and the patience to support non-technical users.
- The ability to work independently and manage your own queue.
- Fluent English and Italian.
DESIRABLE SKILLS AND EXPERIENCE
- Degree in Computer Science or a related field.
- Experience in a logistics or shipping environment.
- ITIL certification or working knowledge of ITIL service management practices.
- Experience working in an international, geographically distributed organization.
SUCCESSFUL CANDIDATE
- Helpful, reliable and patient with users who need clear practical support.
- Able to work independently while keeping good ticket discipline and escalation hygiene.
- Hands on, service-minded and willing to contribute to projects as well as daily support.
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You will provide day to day IT support across the region, keep the workplace environment healthy, and pitch in on projects as the team delivers them.
RESPONSIBILITIES
- Provide hands on support to users across Europe and the Americas.
- Maintain and support Microsoft 365, Active Directory, networks and endpoint systems.
- Troubleshoot infrastructure issues and escalated cleanly when needed.
- Support remote access environments such as Citrix, VDI and remote desktop.
- Contribute to IT projects, including documentation and rollout tasks.
REQUIRED SKILLS AND EXPERIENCE
- At least a couple of years in IT support or system administration.
- Solid knowledge of Windows environments, networking and enterprise IT.
- A helpful,
reliable manner and the patience to support non-technical users.
- The ability to work independently and manage your own queue.
- Fluent English and Italian.
DESIRABLE SKILLS AND EXPERIENCE
- Degree in Computer Science or a related field.
- Experience in a logistics or shipping environment.
- ITIL certification or working knowledge of ITIL service management practices.
- Experience working in an international, geographically distributed organization.
SUCCESSFUL CANDIDATE
- Helpful, reliable and patient with users who need clear practical support.
- Able to work independently while keeping good ticket discipline and escalation hygiene.
- Hands on, service-minded and willing to contribute to projects as well as daily support.
#J-18808-Ljbffr