Field Service Technician
pWe are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. /ppWe want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. /ph3In a nutshell /h3pAs a 2nd Level bField Service Technician /b – Automation, you will install, commission and optimize automated systems at customer sites worldwide. You will take ownership of complex technical issues, support production ramp-ups and share your expertise with customers and 1st Level Technicians. /ph3What you will be doing /h3h3Technical area: /h3ulliInstall, start up and commission automated production lines, integrated cells and complex automation systems. /liliSupport customers during ramp-up and production start-up, ensuring a smooth system handover. /liliProvide advanced technical support on-site and remotely. /liliDiagnose and resolve complex electrical, electronic, software, pneumatic and mechanical issues. /liliPerform diagnostics, parameterization and optimization using dedicated tools and industrial software. /liliWork with drives and frequency inverters and verify interfaces between machines, production software and management systems. /liliCarry out software updates, downgrades and modifications in live production environments. /liliPerform retrofits and technological upgrades to improve system reliability, productivity and safety. /liliManage technical escalations from branch offices and 1st Level Technicians. /liliCollaborate with Engineering, Technical Support, RD and Product Management on non-standard technical issues. /li /ulh3Customer interactions:
/h3ulliAct as a trusted technical contact throughout installation, ramp-up and production. /liliTrain customer operators and maintenance teams on system operation, troubleshooting and safety. /liliIdentify opportunities for upgrades, modernization and performance improvements. /liliProvide practical recommendations tailored to the customer’s production environment. /li /ulh3Internal collaboration and learning: /h3ulliSupport the technical development of 1st Level Field Service Technicians and share best practices across the organization. /liliPrepare clear service reports, work instructions and installation documentation. /liliKeep CRM, ticketing systems and technical records accurate and up to date. /liliCollect customer feedback and contribute to continuous improvements in products and service processes. /li /ulh3Your education experience /h3ulliTechnical diploma or degree in Industrial Automation, Electronics, Electrical Engineering, Mechatronics or a related field. /liliAt least 3 years of experience in field service, commissioning, maintenance or industrial automation. /liliHands‑on experience independently installing, commissioning and troubleshooting industrial machinery or automated systems at customer sites. /liliAbility to read electrical schematics, mechanical drawings, system layouts and technical documentation. /liliGood understanding of industrial pneumatics, electromechanical systems,
drives and frequency inverters. /liliExperience working in international environments is an advantage. /li /ulh3What you need to succeed /h3ulliStrong analytical and troubleshooting skills, with the confidence to make decisions in complex technical situations. /liliA practical, hands‑on approach and the ability to work independently at customer sites. /liliStrong customer and service orientation, combined with accountability and a collaborative mindset. /liliFluent Italian and professional written and spoken English; additional languages are an advantage. /liliGood knowledge of Windows operating systems and Microsoft Office applications. /liliAvailability for national and binternational travel exceeding 90% of working time /b, including overseas assignments lasting up to two consecutive months. /liliValid Category B driving licence. /li /ulh3What’s in it for you /h3ulliA dynamic and inclusive work environment. /liliOpportunities for professional growth and development. /liliCompetitive compensation and vantaggi package. /li /ulh3People power our purpose /h3pImagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change. /ph3Life at Bystronic /h3pExplore our careers page to learn more about how we work: /p #J-18808-Ljbffr
/h3ulliAct as a trusted technical contact throughout installation, ramp-up and production. /liliTrain customer operators and maintenance teams on system operation, troubleshooting and safety. /liliIdentify opportunities for upgrades, modernization and performance improvements. /liliProvide practical recommendations tailored to the customer’s production environment. /li /ulh3Internal collaboration and learning: /h3ulliSupport the technical development of 1st Level Field Service Technicians and share best practices across the organization. /liliPrepare clear service reports, work instructions and installation documentation. /liliKeep CRM, ticketing systems and technical records accurate and up to date. /liliCollect customer feedback and contribute to continuous improvements in products and service processes. /li /ulh3Your education experience /h3ulliTechnical diploma or degree in Industrial Automation, Electronics, Electrical Engineering, Mechatronics or a related field. /liliAt least 3 years of experience in field service, commissioning, maintenance or industrial automation. /liliHands‑on experience independently installing, commissioning and troubleshooting industrial machinery or automated systems at customer sites. /liliAbility to read electrical schematics, mechanical drawings, system layouts and technical documentation. /liliGood understanding of industrial pneumatics, electromechanical systems,
drives and frequency inverters. /liliExperience working in international environments is an advantage. /li /ulh3What you need to succeed /h3ulliStrong analytical and troubleshooting skills, with the confidence to make decisions in complex technical situations. /liliA practical, hands‑on approach and the ability to work independently at customer sites. /liliStrong customer and service orientation, combined with accountability and a collaborative mindset. /liliFluent Italian and professional written and spoken English; additional languages are an advantage. /liliGood knowledge of Windows operating systems and Microsoft Office applications. /liliAvailability for national and binternational travel exceeding 90% of working time /b, including overseas assignments lasting up to two consecutive months. /liliValid Category B driving licence. /li /ulh3What’s in it for you /h3ulliA dynamic and inclusive work environment. /liliOpportunities for professional growth and development. /liliCompetitive compensation and vantaggi package. /li /ulh3People power our purpose /h3pImagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change. /ph3Life at Bystronic /h3pExplore our careers page to learn more about how we work: /p #J-18808-Ljbffr