Dispatch Specialist I
We have an opportunity for a Dispatch Specialist I with French to join us at Honeywell Technologies in Bucharest, RO . In this position you will be handle L1 internal and external customer related issues and concerns using published documentation and knowledge base. Works with L2 tech support or Field Technician to gather further detail, research issues, seek resolutions and deliver a solution to the customer. This is a hybrid role, 3 + 2 days model .
Honeywell Technologies
We have been innovating for more than 100 years and now we're creating what's next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do
Key Responsibilities:
Call taking (external & internal customers)
Email handling (external & internal customer)
Case – Work Order – SWervice Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
Service Appointment dispatch & re-scheduling for Field Service Professionals
Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)
Standard Operating Procedure creation & update
Customer Portal Cases monitoring
Monitoring of Field Service Professionals generated cases
Work Order management
Supports all local or global initiatives, making sure proper actions are taken as instructed
Runs reports for customers and local administrative teams and takes needed actions
Qualifications:
Minimum college graduate. Bachelor's degree preferred
Minimum 1-year experience in Customer Support
French Language level C1 preferable, B2 - minimum
English - advanced level
Another language (or several others) depending on the countries they interact with
Preferred:
Salesforce knowledge is nice to have but not mandatory
Detailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented
We offer:
Competitive Salary regularly increased based on your performance
Enjoy 25 vacation days per year
we provide meal vouchers
Flexible benefits basket with monthly budget allocated
Medical Insurance Plan paid by the company
Christmas and Easter bonuses
Recognition & referral premio programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms (Udemy) to continue to expand your skills
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Paid days for special occasions- financial aid also available
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
Frequent Employee Engagement activities fostering an inclusive and diverse work environment
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell Technologies
We have been innovating for more than 100 years and now we're creating what's next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do
Key Responsibilities:
Call taking (external & internal customers)
Email handling (external & internal customer)
Case – Work Order – SWervice Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
Service Appointment dispatch & re-scheduling for Field Service Professionals
Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)
Standard Operating Procedure creation & update
Customer Portal Cases monitoring
Monitoring of Field Service Professionals generated cases
Work Order management
Supports all local or global initiatives, making sure proper actions are taken as instructed
Runs reports for customers and local administrative teams and takes needed actions
Qualifications:
Minimum college graduate. Bachelor's degree preferred
Minimum 1-year experience in Customer Support
French Language level C1 preferable, B2 - minimum
English - advanced level
Another language (or several others) depending on the countries they interact with
Preferred:
Salesforce knowledge is nice to have but not mandatory
Detailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented
We offer:
Competitive Salary regularly increased based on your performance
Enjoy 25 vacation days per year
we provide meal vouchers
Flexible benefits basket with monthly budget allocated
Medical Insurance Plan paid by the company
Christmas and Easter bonuses
Recognition & referral premio programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms (Udemy) to continue to expand your skills
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Paid days for special occasions- financial aid also available
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
Frequent Employee Engagement activities fostering an inclusive and diverse work environment
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.