Field Support Agent
ppJoin Air Dolomiti – Field Support Agent Opportunity in Verona, Italy /ppKeep Operations Running Smoothly – Be the Calm in the Storm /ppAir Dolomiti, a proud member of the Lufthansa Group, is seeking a proactive and detail-oriented Field Support Agent to join our team based in Verona, Italy. If you thrive in fast-paced environments, enjoy solving problems on the fly, and want to be part of an airline known for its operational excellence, this could be the perfect role for you. /ppAs a Field Support Agent, you'll play a vital role in ensuring our flights operate as smoothly as possible—even when things don't go according to plan. You'll be the remote coordinator for flight irregularities, supporting airports across our network, and helping to keep our operations efficient, cost-effective, and passenger-focused. /ph3Your Main Functions /h3ulliRemotely coordinating Air Dolomiti flight irregularities —including cancellations, delays, and diversions—ensuring swift and effective resolution /liliSupporting airports across the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual) /liliMonitoring extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights /liliCommunicating effectively with internal teams and external partners to ensure smooth operations /liliTroubleshooting and problem-solving in real-time to minimize disruption to passengers and crew /li /ulh3What We're Looking For /h3pWe're seeking a motivated, open-minded, and target-oriented individual who thrives in a dynamic environment.
To be considered for this role, you'll need:
/ph3Essential Requirements /h3ulliHigh school diploma or higher —your educational foundation is solid /liliFluent English (both written and spoken)—clear communication is essential /liliSocial skills —you work well in a team and communicate effectively /liliAnalytical approach and problem-solving skills —you think critically and find solutions /liliGood IT knowledge —proficiency in MS Office and comfort with digital tools /liliMotivated, open-minded, and target-oriented —you bring energy and focus to your work /liliAvailability to work shifts —our operations run around the clock /liliWillingness to travel frequently for short periods —you're ready to be where you're needed /li /ulh3Preferred Experience /h3ulliAirport customer service and/or ramp dispatcher experience would be considered a plus—if you've worked in this environment, you'll stand out /li /ulh3What Air Dolomiti Offers You /h3ulliGross Annual Salary (RAL): €28,000 – €30,000 /liliA dynamic and international working environment —be part of the Lufthansa Group family /liliOpportunities for professional growth and development /liliA supportive team culture where your contributions are valued /li /ulh3Why Air Dolomiti? /h3ulliA prestigious aviation group with a reputation for excellence /liliA collaborative and professional work environment /liliA company that values your skills and invests in your future /liliThe chance to make a real impact on our operational success /li /ulpBased in Verona, one of Italy's most beautiful cities, you'll enjoy a high quality of life while working in a role that keeps you at the heart of our operations. /ppHigh school diploma or higher.
Fluent
English (written and spoken). Social skills and effective team communication. Analytical approach and problem-solving skills. Good IT knowledge including MS Office. Motivated, open-minded, and target-oriented. Availability to work shifts. Willingness to travel frequently for short periods. Airport customer service and/or ramp dispatcher experience is a plus. /p /p
To be considered for this role, you'll need:
/ph3Essential Requirements /h3ulliHigh school diploma or higher —your educational foundation is solid /liliFluent English (both written and spoken)—clear communication is essential /liliSocial skills —you work well in a team and communicate effectively /liliAnalytical approach and problem-solving skills —you think critically and find solutions /liliGood IT knowledge —proficiency in MS Office and comfort with digital tools /liliMotivated, open-minded, and target-oriented —you bring energy and focus to your work /liliAvailability to work shifts —our operations run around the clock /liliWillingness to travel frequently for short periods —you're ready to be where you're needed /li /ulh3Preferred Experience /h3ulliAirport customer service and/or ramp dispatcher experience would be considered a plus—if you've worked in this environment, you'll stand out /li /ulh3What Air Dolomiti Offers You /h3ulliGross Annual Salary (RAL): €28,000 – €30,000 /liliA dynamic and international working environment —be part of the Lufthansa Group family /liliOpportunities for professional growth and development /liliA supportive team culture where your contributions are valued /li /ulh3Why Air Dolomiti? /h3ulliA prestigious aviation group with a reputation for excellence /liliA collaborative and professional work environment /liliA company that values your skills and invests in your future /liliThe chance to make a real impact on our operational success /li /ulpBased in Verona, one of Italy's most beautiful cities, you'll enjoy a high quality of life while working in a role that keeps you at the heart of our operations. /ppHigh school diploma or higher.
Fluent
English (written and spoken). Social skills and effective team communication. Analytical approach and problem-solving skills. Good IT knowledge including MS Office. Motivated, open-minded, and target-oriented. Availability to work shifts. Willingness to travel frequently for short periods. Airport customer service and/or ramp dispatcher experience is a plus. /p /p