Field Quality Principal Engineer
pEstablished in 2007, Inventronics is a premier worldwide producer of an extensive range of lighting products, including LED drivers, sensors, control systems, and LED modules. Our cutting-edge, reliable, and durable solutions are designed to meet all major international safety and performance standards. Our design teams, situated at our main office in Hangzhou, China, as well as regional hubs in Treviso, Italy, Delhi, India, and Shenzhen, China concentrate on developing low, mid, and high-power drivers, network control systems, and accessory products.
Manufacturing is carried out at our cutting-edge Science and Technology Park in Tonglu, China, along with additional facilities in Mexico, Italy, and India. /p /brpOur mission is to provide superior products, exceptional technical support, and outstanding customer service to our clients. We also strive to generate value for our customers by working to enhance and prolong the return on investment for solid-state lighting systems. Due to international growth, we are now recruiting for a talented /p /brh3Field Quality Principal Engineer (m/f/d) /h3 /brpFulltime: Treviso, Italy /p /brh3Area of responsibility /h3 /brpWe are looking for an experienced Field Quality Principal Engineer to lead customer quality activities across the Europe Region.
In this role, you will be responsible for managing complex customer complaints and warranty claims, coordinating cross-functional corrective actions, and ensuring a high level of customer satisfaction. /p /brpAs a key interface between customers, Quality, RD, Manufacturing, and Sales teams, you will play a critical role in resolving field quality issues, improving product reliability, and supporting continuous improvement initiatives across the organization. /p /brpIn this role you will be part of an international team and you will be responsible for the following activities:
/p /brh3Customer Complaint Warranty Management /h3 /brul /brliLead and coordinate the resolution of customer complaints across the Europe Region; /li /brliManage warranty claim assessment and decision-making, ensuring consistency, fairness, and customer satisfaction; /li /brliAct as the primary technical point of contact for customer quality issues; /li /brliEnsure timely communication and follow-up with customers throughout the complaint resolution process; /li /brliCoordinate failure analysis activities with internal laboratories, RD, and manufacturing teams. /li /br /ul /brh3Customer Support Field Activities /h3 /brul /brliEngage directly with customers to address technical challenges and provide practical solutions; /li /brliConduct customer on-site investigations when required; /li /brliSupport customers during critical quality incidents and product performance assessments; /li /brliBuild strong customer relationships through proactive communication and technical expertise; /li /br /ul /brh3Cross-Functional Leadership /h3 /brul /brliCollaborate closely with RD, Operations, Manufacturing, Supply Chain, and Sales teams; /li /brliFacilitate lessons learned and drive continuous improvement throughout the product lifecycle; /li /brliMonitor customer quality KPIs and performance metrics. /li /br /ul /brh3Quality Process Improvement /h3 /brul /brliIdentify opportunities to improve complaint management and warranty processes; /li /brliParticipate in risk assessments related to products, processes, and market quality performance; /li /brliSupport continuous improvement initiatives using structured problem-solving methodologies.
/li /br /ul /brh3Cost Risk Management /h3 /brul /brliEvaluate warranty-related costs and negotiate cost-effective solutions with customers and internal stakeholders; /li /brliSupport decision-making regarding replacements, credits, and field corrective actions; /li /brliBalance customer satisfaction with business objectives and quality standards. /li /br /ul /brh3Job requirements /h3 /brul /brliBachelor’s or master’s degree in electrical engineering, Electronics Engineering, Quality Management, or a related technical discipline; /li /brliMinimum 5 years of experience in Customer Quality, Field Quality, Quality Engineering, or a similar customer-facing technical role; /li /brliSolid technical expertise in power electronics, LED drivers, lighting systems, or related electronic products; /li /brliExperience managing customer complaints, warranty claims, and field failure investigations; /li /brliKnowledge of quality management systems and continuous improvement methodologies; /li /brliExcellent communication and stakeholder management skills; /li /brliFluency in English and German; additional European languages are considered an advantage; /li /brliExperience working within an international and multicultural environment. /li /br /ul /brh3Additional Requirements /h3 /brul /brliAvailability for business travel. /li /br /ul /brh3Job Site /h3 /brpTreviso /p /brh3Contract Type /h3 /brpPermanent Employment (Tempo pieno) /p /brh3Collective Labour Agreement /h3 /brp(CCNL): Industria Vetro, Lampade e Display - Settore Lampade e Display /p /brh3Compensation Package /h3 /brul /brliIndicative gross annual salary (RAL): €55.000 - €60.000, consistent to experience and qualifications /li /br /ul /brpIf you are passionate about making a difference and being part of a team that is shaping the future, we'd like to hear from you. /p /brpInventronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us and let's make a difference together! /p
Manufacturing is carried out at our cutting-edge Science and Technology Park in Tonglu, China, along with additional facilities in Mexico, Italy, and India. /p /brpOur mission is to provide superior products, exceptional technical support, and outstanding customer service to our clients. We also strive to generate value for our customers by working to enhance and prolong the return on investment for solid-state lighting systems. Due to international growth, we are now recruiting for a talented /p /brh3Field Quality Principal Engineer (m/f/d) /h3 /brpFulltime: Treviso, Italy /p /brh3Area of responsibility /h3 /brpWe are looking for an experienced Field Quality Principal Engineer to lead customer quality activities across the Europe Region.
In this role, you will be responsible for managing complex customer complaints and warranty claims, coordinating cross-functional corrective actions, and ensuring a high level of customer satisfaction. /p /brpAs a key interface between customers, Quality, RD, Manufacturing, and Sales teams, you will play a critical role in resolving field quality issues, improving product reliability, and supporting continuous improvement initiatives across the organization. /p /brpIn this role you will be part of an international team and you will be responsible for the following activities:
/p /brh3Customer Complaint Warranty Management /h3 /brul /brliLead and coordinate the resolution of customer complaints across the Europe Region; /li /brliManage warranty claim assessment and decision-making, ensuring consistency, fairness, and customer satisfaction; /li /brliAct as the primary technical point of contact for customer quality issues; /li /brliEnsure timely communication and follow-up with customers throughout the complaint resolution process; /li /brliCoordinate failure analysis activities with internal laboratories, RD, and manufacturing teams. /li /br /ul /brh3Customer Support Field Activities /h3 /brul /brliEngage directly with customers to address technical challenges and provide practical solutions; /li /brliConduct customer on-site investigations when required; /li /brliSupport customers during critical quality incidents and product performance assessments; /li /brliBuild strong customer relationships through proactive communication and technical expertise; /li /br /ul /brh3Cross-Functional Leadership /h3 /brul /brliCollaborate closely with RD, Operations, Manufacturing, Supply Chain, and Sales teams; /li /brliFacilitate lessons learned and drive continuous improvement throughout the product lifecycle; /li /brliMonitor customer quality KPIs and performance metrics. /li /br /ul /brh3Quality Process Improvement /h3 /brul /brliIdentify opportunities to improve complaint management and warranty processes; /li /brliParticipate in risk assessments related to products, processes, and market quality performance; /li /brliSupport continuous improvement initiatives using structured problem-solving methodologies.
/li /br /ul /brh3Cost Risk Management /h3 /brul /brliEvaluate warranty-related costs and negotiate cost-effective solutions with customers and internal stakeholders; /li /brliSupport decision-making regarding replacements, credits, and field corrective actions; /li /brliBalance customer satisfaction with business objectives and quality standards. /li /br /ul /brh3Job requirements /h3 /brul /brliBachelor’s or master’s degree in electrical engineering, Electronics Engineering, Quality Management, or a related technical discipline; /li /brliMinimum 5 years of experience in Customer Quality, Field Quality, Quality Engineering, or a similar customer-facing technical role; /li /brliSolid technical expertise in power electronics, LED drivers, lighting systems, or related electronic products; /li /brliExperience managing customer complaints, warranty claims, and field failure investigations; /li /brliKnowledge of quality management systems and continuous improvement methodologies; /li /brliExcellent communication and stakeholder management skills; /li /brliFluency in English and German; additional European languages are considered an advantage; /li /brliExperience working within an international and multicultural environment. /li /br /ul /brh3Additional Requirements /h3 /brul /brliAvailability for business travel. /li /br /ul /brh3Job Site /h3 /brpTreviso /p /brh3Contract Type /h3 /brpPermanent Employment (Tempo pieno) /p /brh3Collective Labour Agreement /h3 /brp(CCNL): Industria Vetro, Lampade e Display - Settore Lampade e Display /p /brh3Compensation Package /h3 /brul /brliIndicative gross annual salary (RAL): €55.000 - €60.000, consistent to experience and qualifications /li /br /ul /brpIf you are passionate about making a difference and being part of a team that is shaping the future, we'd like to hear from you. /p /brpInventronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us and let's make a difference together! /p