Digital Functional Senior Analyst
bOverview /b pAs a Digital Functional Senior Analyst, you bridge Business, Product and Technology to translate customer needs into scalable platform solutions. You’ll shape Costa’s digital ecosystem across channels, ensuring aligned requirements, dependencies and feasible delivery. You work closely with cross-functional teams to translate journeys into functional specs and assess platform capabilities. Join a collaborative team driving customer journeys, platform integrity and scalable digital initiatives with real impact. /p bRetribuzione / Benefits /bullidaily meal vouchers /liliexclusive discounts /lili platform /lilifree medical insurance /liliwelfare benefits for you and family /lilidiscounts on cruises and onboard services /li /ul bResponsabilità /bulliAnalyse business initiatives and customer journeys to produce detailed functional specifications for Costa's digital platforms /liliAssess cross-platform dependencies, impacts and interactions to maintain ecosystem consistency /liliIdentify gaps, constraints and technical dependencies that affect delivery of digital initiatives /liliCollaborate with Business,
Product and Technology stakeholders to align requirements and prioritize functional solutions /liliDefine feasible, scalable, and sustainable digital solutions across channels /li /ul bRequisiti fondamentali /bulli5+ years in Functional Analysis, Digital Product, Digital Transformation, eCommerce or similar environment /liliStrong ability to translate business needs into detailed functional requirements and user stories /liliSolid understanding of customer journeys and digital ecosystems with mapping to platforms and integrations /liliExperience assessing dependencies and identifying platform constraints /liliExposure to multiple digital platforms (CRM, CMS, eCommerce, Mobile Apps, Customer Service, Marketing Automation, Loyalty) is a plus /liliFamiliarity with Agile methodologies and Jira /liliFluency in English /li /ululliCross-functional collaboration /liliAnalytical thinking and problem solving /liliStakeholder management /liliCRM /liliCMS /lilieCommerce /li /ul
Product and Technology stakeholders to align requirements and prioritize functional solutions /liliDefine feasible, scalable, and sustainable digital solutions across channels /li /ul bRequisiti fondamentali /bulli5+ years in Functional Analysis, Digital Product, Digital Transformation, eCommerce or similar environment /liliStrong ability to translate business needs into detailed functional requirements and user stories /liliSolid understanding of customer journeys and digital ecosystems with mapping to platforms and integrations /liliExperience assessing dependencies and identifying platform constraints /liliExposure to multiple digital platforms (CRM, CMS, eCommerce, Mobile Apps, Customer Service, Marketing Automation, Loyalty) is a plus /liliFamiliarity with Agile methodologies and Jira /liliFluency in English /li /ululliCross-functional collaboration /liliAnalytical thinking and problem solving /liliStakeholder management /liliCRM /liliCMS /lilieCommerce /li /ul