Guest Service Agent
ph3GUEST SERVICE AGENT /h3 pMandarin Oriental, Lago di Como’s Guest Service Agent is in charge of welcoming and registering guests. /p h3DUTIES AND RESPONSIBILITIES /h3 ul liWelcome and register guests upon arrival according to hotel standards. /li liAssist and escort guests to their rooms or their destination within the Resort. /li liProvide quality service by responding to guests’ requests promptly, efficiently and courteously. /li liDeal with enquiries both in person, over the phone and via e-mail. /li liAddress, check and register special guests’ preferences recorded in PMS. /li liProvide pre‑arrival support for upcoming guests. /li liAnticipate guests’ needs to provide an exceptional and unique guest experience in line with MOHG standards. /li liSupport the Concierge Team in offering recommendations for restaurants and activities. /li liReview invoices and accounts according to hotel policy and procedures. /li liTake payments and handle cash float properly as outlined in the MOHG Controller’s manual. /li liShow co‑operation and support to all the Resort colleagues. /li liStay current with developments, procedures and news through Hotel communication channels. /li liPerform any other reasonable duty as required by the Management Team. /li /ul h3REQUIREMENTS /h3 pMandatory: /p ul liPrevious experience in luxury hospitality in the same or similar position.
/li liFull proficiency in English and Italian; an additional language is preferred. /li liExcellent guest service attitude. /li liGood computer skills. /li liAbility in multitasking and time‑management. /li liCharming and outgoing personality with elegant manners and excellent communication skills. /li liBrilliant teamwork skills and attitude. /li liAble to stand for extended periods of time. /li liFlexible schedules and working hours; willingness to work on week‑ends and holidays required. /li /ul h3DESIRABLE /h3 ul liVery good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area. /li liVery good knowledge of transportation options and airport. /li /ul h3AVERAGE GROSS MONTHLY SALARY /h3 p€1,850.00 /p pWe believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. /p /p #J-18808-Ljbffr
/li liFull proficiency in English and Italian; an additional language is preferred. /li liExcellent guest service attitude. /li liGood computer skills. /li liAbility in multitasking and time‑management. /li liCharming and outgoing personality with elegant manners and excellent communication skills. /li liBrilliant teamwork skills and attitude. /li liAble to stand for extended periods of time. /li liFlexible schedules and working hours; willingness to work on week‑ends and holidays required. /li /ul h3DESIRABLE /h3 ul liVery good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area. /li liVery good knowledge of transportation options and airport. /li /ul h3AVERAGE GROSS MONTHLY SALARY /h3 p€1,850.00 /p pWe believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. /p /p #J-18808-Ljbffr