Technical Account Manager
bOverview /b pIn this role you will manage the post-sales lifecycle for enterprise customers, translating technology value into business outcomes. You will partner with clients to drive adoption, renewals, and expansion while representing the company’s solutions to both business and technical stakeholders. You’ll lead QBRs, executive discussions, and technical enablement to align customer objectives with platform use and outcomes. This position blends technical credibility with commercial savvy to protect revenue and foster long-term relationships in a remote-capable, Italy-based setting. /p bResponsabilità /bulliDrive adoption and utilization of Qualys solutions with enterprise customers /liliOwn renewal and upsell pipeline, develop account strategy and renewal execution /liliProvide functional and technical customer support and deliver compelling presentations /liliLead QBRs/EBRs, roadmap discussions, and strategic planning aligning health with expansion /liliConduct periodic business reviews to link objectives with platform adoption and outcomes /liliPerform technical PoCs, demonstrations,
and enablement sessions as needed /liliRespond to RFIs/RFPs with technical and functional details /liliCollaborate with partners to create joint business plans and align goals /liliMaintain accurate CRM visibility of opportunities and pipeline /liliAdvocate for customers by sharing feedback with Product Management and Engineering /liliQualify opportunities using MEDDPICC or similar methodologies /li /ul bRequisiti fondamentali /bulliFluent in Italian and English /liliStrong knowledge in security and compliance: Vulnerability Management, Cloud Security, Policy Compliance, IDS/IPS, Network Scanners, PCI, and audit tools /liliExperience with federal regulatory compliance issues a plus (ISO 27001, HIPAA, GLBA, SOX) /liliExcellent presentation and professional written communication for emails, RFPs, and reports /liliComfortable interacting with all levels from C-level to technical staff /liliOrganized, analytical, and adept at removing obstacles creatively /lili5–7 years relevant experience /liliBachelor's degree or equivalent experience /liliWillingness to travel within sales territory and other locations /liliAbility to blend technical expertise with commercial judgment for renewal and growth /liliExperience supporting renewals and managing customer success or growth initiatives /liliExperience conducting customer business reviews or executive-facing presentations preferred /li /ulullipresentation skills /lilicustomer focus /lilistrong communication /liliVulnerability Management /liliCloud Security /liliPolicy Compliance /li /ul
and enablement sessions as needed /liliRespond to RFIs/RFPs with technical and functional details /liliCollaborate with partners to create joint business plans and align goals /liliMaintain accurate CRM visibility of opportunities and pipeline /liliAdvocate for customers by sharing feedback with Product Management and Engineering /liliQualify opportunities using MEDDPICC or similar methodologies /li /ul bRequisiti fondamentali /bulliFluent in Italian and English /liliStrong knowledge in security and compliance: Vulnerability Management, Cloud Security, Policy Compliance, IDS/IPS, Network Scanners, PCI, and audit tools /liliExperience with federal regulatory compliance issues a plus (ISO 27001, HIPAA, GLBA, SOX) /liliExcellent presentation and professional written communication for emails, RFPs, and reports /liliComfortable interacting with all levels from C-level to technical staff /liliOrganized, analytical, and adept at removing obstacles creatively /lili5–7 years relevant experience /liliBachelor's degree or equivalent experience /liliWillingness to travel within sales territory and other locations /liliAbility to blend technical expertise with commercial judgment for renewal and growth /liliExperience supporting renewals and managing customer success or growth initiatives /liliExperience conducting customer business reviews or executive-facing presentations preferred /li /ulullipresentation skills /lilicustomer focus /lilistrong communication /liliVulnerability Management /liliCloud Security /liliPolicy Compliance /li /ul