Customer Integration Engineer
h3Customer Integration Engineer /h3 h3Location: Torrita Tiberina Italy- Hybrid Working /h3 pAn exciting opportunity has arisen for a Customer Integration engineer to join a specialist technology business developing advanced computing platforms, software and integration solutions for demanding applications. /p pThe organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base.With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team to support customers across EMEA and other strategic markets. /p pThis is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness.The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering and product teams to improve platform adoption and customer experience. /p pThis opportunity would suit a hands-on engineer with experience in embedded systems, industrial PCs, software development or hardware and software integration who enjoys solving technical challenges, working directly with customers and developing practical tools to improve integration processes. /p h3Main Responsibilities of the Customer Integration Engineer (Hybrid) /h3 ul liWork directly with customers throughout evaluation, onboarding, integration and production readiness /li liInvestigate, troubleshoot and resolve complex technical issues across hardware, operating systems and software /li liReproduce customer issues, gather technical evidence and coordinate structured escalations with Engineering and Product teams /li liDeliver technical workshops, onboarding sessions and product demonstrations /li liSupport the configuration and troubleshooting of Windows and Linux environments on embedded computing platforms /li liAssist with the creation,
configuration and validation of customer-ready operating system images and reference configurations /li liSupport the integration of peripherals and external devices /li liAdvise customers on platform capabilities, system security, BIOS configuration and integration best practices /li liParticipate in integration testing, benchmarking and system validation /li liSupport the adoption of software platforms, integration layers and development tools /li liDevelop and maintain integration tools, scripts, utilities and example code /li liContribute to OS provisioning workflows, configuration tools and other customer enablement resources /li liCollaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience /li liCreate and maintain technical documentation, integration guides and troubleshooting resources /li liCapture recurring technical issues, integration challenges and customer feedback to support product improvements /li liSupport technical marketing and pre-sales activities through demonstrations and technical validation /li liContribute to knowledge management and future AI-assisted support initiatives /li /ul h3Requirements of the Customer Integration Engineer /h3 ul liProven experience in a customer-facing technical role, such as Applications Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer or Technical Support Engineer /li liStrong troubleshooting skills across Windows and/or Linux systems, including logs, drivers, services and configuration /li liExperience with embedded systems,
industrial PCs or hardware and software integration /li liWorking knowledge of software development using languages such as C, C++, C#, Rust or Python /li liAbility to read, modify and create scripts, utilities or example code /li liFamiliarity with common interfaces and communication protocols, including USB, serial, TCP/IP, PCIe and GPIO /li liAbility to investigate technical problems and communicate solutions clearly to customers and internal stakeholders /li liStrong communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences /li liAbility to manage multiple priorities across customers and internal teams /li liProactive approach to troubleshooting, process improvement and customer enablement /li liFluent English /li /ul h3Experience within one or more of the following technology areas would be highly advantageous: /h3 ul liEmbedded Computing Systems /li liIndustrial PCs and Computing Platforms /li liWindows and Linux Operating Systems /li liHardware and Software Integration /li liSoftware Development and Scripting /li liAPIs and SDKs /li liBIOS Configuration and System Provisioning /li liUSB, Serial, TCP/IP, PCIe and GPIO Interfaces /li liSystem Integration and Validation /li liTechnical Documentation and Integration Tooling /li /ul h3Desirable: /h3 ul liExperience within a specialist technology or regulated industry environment /li liKnowledge of complex integrated systems, peripheral devices and associated communication protocols /li liExperience creating operating system images, including Linux and Windows IoT /li liFamiliarity with graphics and game engines such as Godot, Unity, Unreal or OpenGL /li liUnderstanding of system security, secure boot, cryptography fundamentals and platform protection /li liExperience producing technical documentation, demonstrations or training materials /li liInterest in automation, AI-assisted support and knowledge management systems /li liItalian, Spanish or Portuguese language skills /li /ul #J-18808-Ljbffr
configuration and validation of customer-ready operating system images and reference configurations /li liSupport the integration of peripherals and external devices /li liAdvise customers on platform capabilities, system security, BIOS configuration and integration best practices /li liParticipate in integration testing, benchmarking and system validation /li liSupport the adoption of software platforms, integration layers and development tools /li liDevelop and maintain integration tools, scripts, utilities and example code /li liContribute to OS provisioning workflows, configuration tools and other customer enablement resources /li liCollaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience /li liCreate and maintain technical documentation, integration guides and troubleshooting resources /li liCapture recurring technical issues, integration challenges and customer feedback to support product improvements /li liSupport technical marketing and pre-sales activities through demonstrations and technical validation /li liContribute to knowledge management and future AI-assisted support initiatives /li /ul h3Requirements of the Customer Integration Engineer /h3 ul liProven experience in a customer-facing technical role, such as Applications Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer or Technical Support Engineer /li liStrong troubleshooting skills across Windows and/or Linux systems, including logs, drivers, services and configuration /li liExperience with embedded systems,
industrial PCs or hardware and software integration /li liWorking knowledge of software development using languages such as C, C++, C#, Rust or Python /li liAbility to read, modify and create scripts, utilities or example code /li liFamiliarity with common interfaces and communication protocols, including USB, serial, TCP/IP, PCIe and GPIO /li liAbility to investigate technical problems and communicate solutions clearly to customers and internal stakeholders /li liStrong communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences /li liAbility to manage multiple priorities across customers and internal teams /li liProactive approach to troubleshooting, process improvement and customer enablement /li liFluent English /li /ul h3Experience within one or more of the following technology areas would be highly advantageous: /h3 ul liEmbedded Computing Systems /li liIndustrial PCs and Computing Platforms /li liWindows and Linux Operating Systems /li liHardware and Software Integration /li liSoftware Development and Scripting /li liAPIs and SDKs /li liBIOS Configuration and System Provisioning /li liUSB, Serial, TCP/IP, PCIe and GPIO Interfaces /li liSystem Integration and Validation /li liTechnical Documentation and Integration Tooling /li /ul h3Desirable: /h3 ul liExperience within a specialist technology or regulated industry environment /li liKnowledge of complex integrated systems, peripheral devices and associated communication protocols /li liExperience creating operating system images, including Linux and Windows IoT /li liFamiliarity with graphics and game engines such as Godot, Unity, Unreal or OpenGL /li liUnderstanding of system security, secure boot, cryptography fundamentals and platform protection /li liExperience producing technical documentation, demonstrations or training materials /li liInterest in automation, AI-assisted support and knowledge management systems /li liItalian, Spanish or Portuguese language skills /li /ul #J-18808-Ljbffr