Front Office Manager
Pubblicato il 14-05-2026 - Raines in Front
Raines Co. - Your Future is Now!
We are a family‑owned business with a culture of building relationships with our associates, partners, and communities.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Job Summary
The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.
Essential Job Functions
Participates in the selection of front office personnel
Trains, cross trains, and retains front office personnel
Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
Supervises workloads during shifts
Evaluate the job performance of each front office employee
Maintains working relationships and communicates with all departments
Maintains master level key control
Verifies that accurate rooms status information is maintained and properly communicated
Resolves guest related problems quickly, efficiently and courteously
Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
Reviews and completes credit limit report
Use company-wide tools, systems and applications without exception
Works within the allotted budget for the front office
Receives information from the previous shift and passes on additional details to the oncoming shift or manager
Enforces all cash handling and credit policies
Conducts regularly schedule meetings of front office personnel
Conducts regular audits of Brand standards and makes sure they conform to QA specifications
Maintain and uphold standards of brand and/or Raines Co. to the highest level
Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property
Experience and Education
Minimum two years of progressive experience in hotels or related fields
Prior front desk and supervisory experience
Experience with brand or property specific PMS
M3, Efficenter, Quore, and other hotel related systems
Proficient in Microsoft 365 or similar computer applications
Minimum High school diploma, GED or equivalent
Bachelor’s degree in Hospitality, Business Administration or related field preferred
Equal Opportunity Employer
Raines is proud to be an Equal Opportunity Employer. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre‑employment background check required.
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