pstrongRaines Co. - Your Future is Nowbr/strong /ppstrongRaines Co. - Your Future is Nowbr/strongstrongPosition Summary: /strong The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities.brstrongWe offer /strong Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral premio program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.brEstablished in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates,

and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.brstrongEssential Functionsbr/strongulliEnsures Outstanding customer care at all times /liliMaintains a friendly, professional, cheerful, and courteous demeanor at all times /liliAccurately answers inquiries from potential guests and accepts hotel reservations /liliConsistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency /liliResponds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion /liliSupervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service /liliTrains and directs the workflow and processes of the front desk.

Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation /liliResolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service /liliAllocates rooms to expected arrivals after checking the guests preferences and special requests /liliBuilds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) /liliEnsures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner /liliHandles group arrivals and market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct /liliControls cash transactions at the front desk and maintains complete responsibility for personal bank /liliParticipates in setting yield management strategies, marketing programs and rates /liliEnsures Front desk log (book or system) is always updated and acted upon /liliEnsures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD /liliAssists all departments in servicing the guests especially during high volume periods /liliTakes responsibility in the absence of the Front Office Manager/Assistant General Manager /liliProduces hotel front desk schedules /liliParticipates in the budget and forecast reporting /liliEnsures time and attendance policies and payroll are accurately reflectedbr/li /ulstrongQualificationsbr/strongulliFront Desk Agent, customer service representative, or similar guest-facing experience with supervisory experience /liliProficient in Microsoft Office or similar computer applications /liliPrior supervisory experience preferred /liliExperience with brand or property specific PMS, M3, Efficenter, Quore, PBX and other hotel related systems preferred /liliMust possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice /liliMust speak English fluently /liliMust have excellent written and oral communication skills /liliMathematical skills include basic math, percentages and variances /liliProblem solving, reasoning,

supervising and motivating /liliAbility to multi-task and interact with people under pressurebr/li /ulstrongRaines is proud to be an Equal Opportunity Employerbr/strongWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.brThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.brPre-employment background check required. /p #J-18808-Ljbffr

Front Desk Supervisor