Front Office Manager
Pubblicato il 15-05-2026 - Raines in Front
Raines Co. - Your Future is Now
We are a family‑owned business with a culture of building relationships with our associates, partners, and communities.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Job Summary
The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.
Essential Job Functions
- Participates in the selection of front office personnel
- Trains, cross trains, and retains front office personnel
- Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
- Supervises workloads during shifts
- Evaluate the job performance of each front office employee
- Maintains working relationships and communicates with all departments
- Maintains master level key control
- Verifies that accurate rooms status information is maintained and properly communicated
- Resolves guest related problems quickly, efficiently and courteously
- Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
- Reviews and completes credit limit report
- Use company-wide tools, systems and applications without exception
- Works within the allotted budget for the front office
- Receives information from the previous shift and passes on additional details to the oncoming shift or manager
- Enforces all cash handling and credit policies
- Conducts regularly schedule meetings of front office personnel
- Conducts regular audits of Brand standards and makes sure they conform to QA specifications
- Maintain and uphold standards of brand and/or Raines Co. to the highest level
- Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property
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