Aftersales Regional Manager
Pubblicato il 15-09-2026 - MG Motor Italia in Romano di Lombardia
MG has been ahead of its time since the brand's inception in the Morris Garages in 1924. L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.
MG's parent company is SAIC Motor (Shanghai Automobile Industry Corporation). SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor's affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.
They're developed in MG's design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries.
Now new generations can choose a car from this iconic brand. MG is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting...
We are looking for two highly motivated and experienced Aftersales Regional Managers to join the MG Italy aftersales team.
The selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network.
Network Management
Ensure compliance with corporate standards (quality, processes, brand image)
Support dealers in developing the aftersales business (service, parts, accessories)
Aftersales revenue
Customer retention
Analyze data and reports to identify improvement opportunities
Develop business parts
Customer Experience
Ensure high levels of Customer Satisfaction (CSI/NPS)
Manage customer escalations and critical issues
Promote customer retention and loyalty programs
Technical and Operational Support
Collaborate with technical teams to resolve complex issues
Monitor qualit