Back Office Gaming Support Specialist With Italian And English
Pubblicato il 16-09-2026 - TELUS Digital Bulgaria in Pisa
Descrizione dell’offerta di lavoro
- Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with Italian to join our Game Support Team - get the job you will enjoy
- A typical day : Assist our players with any issues they might experience or report
- Focus on the player and provide the ultimate player experience
- Listen to the voice of the players and communicate it further to the appropriate teams
- Work with our team to improve our processes
- If you have : Fluency in Italian and a good command of English
- Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
- Player empathy and understanding a player’s perspective when tackling their issues
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team’s success
- We Offer :
- Relocation Premio : €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long‑term home
- Plane Ticket from your location to Sofia € 300 Voucher
- Vacation - Beach, Spa resort or mountains—the choice is yours
- Taxi transportation directly from the airport to your accommodation
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- We care about our employees' well‑being, invest in their future growth, and encourage fun and team‑building projects
- About us : TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next‑g