AI Channel Architect & Business Analyst

27 set - Magliano in Toscana
Team.Blue

team.blue is seeking a Business/Technical Analyst to define requirements and customer journeys for AI-powered email and chat channels across brands.

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You will translate needs into clear channel specifications, conversation flows, and processes ensuring accurate, efficient, on-brand digital interactions.

In this hybrid role, you will map journeys, define routing and escalation logic with xysqume AI and technical teams, and collaborate with brands to standardise solutions across markets while delivering

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