30 set - Milano
Abbott
h3bJOB DESCRIPTION: /b /h3h3bMAIN PURPOSE OF THE ROLE /b /h3pProvides technical support to the Global Service organization, contributing to remote and field support activities, service documentation, product support, and cross-functional initiatives. Works closely with experienced Global Service professionals and internal functions such as RD, Quality, Manufacturing, TPD, and Marketing to develop technical knowledge and support service-related activities for existing and new products. /ph3bMAIN RESPONSIBILITIES /b /h3ulliSupports Level 3 Field Support activities under the guidance of experienced Global Service professionals, including remote troubleshooting and technical issue investigation. /liliDevelops knowledge of products, service tools, manuals, logs, and troubleshooting methodologies. /liliIdentifies and troubleshoots basic product issues, escalating complex issues as appropriate. /liliSupports technical activities performed by local service personnel and the implementation of Technical Service Bulletins (TSBs). /liliParticipates in field co-travels and On-the-Job Training (OJT) activities to develop technical and customer-facing competencies. /liliFollows applicable processes and procedures related to DHS products and customer support activities. /liliContributes to the development and review of technical and service content. /liliSupports the development, review,
and maintenance of service and quality documentation in accordance with applicable processes and procedures. /liliParticipates in cross-functional meetings, contributing to discussions and activities from a Global Service perspective. /liliExecutes assigned project and service deliverables, working toward agreed timelines and objectives. /liliCollaborates with Planning, Quality, RD, Engineering, Manufacturing, TPD, Marketing, and local Service organizations on assigned activities. /liliParticipates in cross-functional teams to investigate and resolve product and software-related issues. /liliWorks with Service Representatives worldwide to support timely issue escalation and resolution. /liliContributes to ensuring that service documentation is technically accurate and compliant with applicable processes. /liliSupports the development and implementation of service strategies for existing and new products. /li /ulpbThe base pay for this position is /b N/A /ppIn specific locations, the pay range may vary from the range posted. /ph3bJOB FAMILY: /b /h3pField Services /ph3bDIVISION: /b /h3pCRLB Core Lab /ph3bLOCATION: /b /h3pItaly Milan : Viale Edison 110, Edison Park Centre /ph3bWORK SHIFT: /b /h3pStandard /ph3bTRAVEL: /b /h3pNo /ph3bMEDICAL SURVEILLANCE: /b /h3pNot Applicable /ph3bSIGNIFICANT WORK ACTIVITIES: /b /h3pNot Applicable /p #J-18808-Ljbffr
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