Employee Benefits Claim Specialist
Pubblicato il 30-09-2026 - Generali Employee Benefits - GEB in Assago
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Generali Employee Benefits (GEB) Network is now Redion Employee Benefits, a Generali Company.
We are Redion. This is not a new company or a restructuring. This is our new global name — one brand for Europ Assistance and Generali Employee Benefits (GEB) Network, bringing together our insurance, assistance, and employee benefits services worldwide. Our vision: to be the world’s premier care partner.
Redion Employee Benefits is the global platform dedicated to the human capital of multinational corporations and, following the acquisition of Swiss Life Network earlier in 2026, the undisputed worldwide leader in employee benefits.
For more information, please visit our website www.redion.com/eb
We are looking for a Employee Benefits Claims Specialist to join our Insurance Team in Assago, Italy. Application must be submitted in English The Employee Benefits Claims Specialist will be responsible for the oversight and management of employee benefits claims across the Life, Disability, Accident and Critical Illness portfolio, especially in relation to mobile employee segment. Working closely with third-party administrators (TPAs), brokers, clients and internal stakeholders, you will help ensure the effective, accurate and customer-focused administration of claims throughout their lifecycle.
You will support the governance and performance management of external claims service providers, contribute to claims quality assurance activities, and provide technical expertise on complex or high-value claims. The role plays a key part in ensuring compliance with policy provisions, regulatory requirements, internal procedures and service standards while continuously improving the claims experience for clients and beneficiaries.
You will closely work on following areas:
Claims Management and Administration
- Oversee the end-to-end claims management process, from notification through assessment, approval and settlement
- Review claims documentation for completeness, accuracy and consistency with policy requirements
- Support the assessment and resolution of claims in accordance with policy terms, contractual obligations and applicable regulations
- Provide guidance and technical support on complex, sensitive or high-value claims
- Monitor ongoing disability and long-term claims, including periodic reviews and follow-up actions
- Ensure timely and effective communication with TPAs (where applicable), policyholders, beneficiaries, brokers and clients throughout the claims journey
- Maintain accurate records and documentation within claims management systems
- Identify trends, unusual patterns and potential claims risks, escalating matters where appropriate
- Support claims reserving discussions and monitoring activities where relevant
Claims Oversight and Third-Party Administrator Governance
- Establish and maintain effective governance frameworks with TPAs and other external claims service providers
- Ensure adherence to internal policies, claims procedures, underwriting guidelines and regulatory requirements
- Identify operational, regulatory and reputational risks associated with claims activities and recommend corrective actions
- Review claims handling performance against service level agreements, operational standards and quality requirements
- Conduct regular operational reviews to discuss performance, claims trends, service issues and improvement opportunities
- Support the implementation of claims handling procedures, controls and best practices across service providers
Client and Stakeholder Management
- Act as a key contact for claims-related matters within the direct insurance and employee benefits business
- Build and maintain effective relationships with TPAs, brokers, clients, Group Claims functions, reinsurers and external service providers
- Support client meetings and governance discussions related to claims management activities
- Contribute to delivering a high-quality client experience and maintaining strong customer satisfaction levels
Reporting, Analytics and Continuous Improvement
- Analyse claims data and management information to identify trends, patterns and areas for improvement
- Provide regular updates and reporting on claims status, claims trends and operational performance
- Review TPA reporting and produce management information, dashboards and performance updates as required
- Monitor claims KPIs, service levels and operational performance indicators
- Participate in claims transformation, operational improvement and digitalisation initiatives
The above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs. The key requirement for this position is a 5-year-minimum experience in insurance claims management, combined with a solid experience in Employee Benefits, Group Life, Disability, Accident. You must be fluent in English (any other language, especially Italian or French would be considered an asset).
Then the ideal candidate would also be/have
- customer and service-oriented
- strong analytical and problem-solving abilities, with a very hands-on approach
- ability to review and interpret medical and insurance documentation
- excellent organisational and prioritisation skills to work in dynamic environment
- strong communication and stakeholder management capabilities
- willingness to work in a multi country set up combined with a international environment
The recruitment and selection process will be conducted in full compliance with the principles of equal opportunity, inclusion, and non-discrimination. This position is open to all candidates regardless of gender and welcomes applications from individuals belonging to protected categories under Italian Law 68/99. This is a permanent position, based in Assago (Italy), covered by the CCNL ANIA.
Position level: V CCNL Ania
Annual gross base salary offered for this position ranges from EUR 45,000.00 to EUR 55,000.00 (final package will be confirmed individually to the final selected candidate, in line with the profile and the adequation with the position requirements).
Redion Employee Benefits’ commitment for recruiting:
Redion Employee Benefits is committed to promote equal opportunities in employment. Candidates will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
At Generali and Redion, we believe that it is our differences that make the difference. At the heart of everything we do, we value the fact that we are all human beings, unique in our own ways, bringing different cultures, lifestyles, mindsets, and preferences. Our commitment is to leverage this Diversity to create long-term value, to be innovative, sustainable, to make the difference for our people, our clients, our partners as well as our communities.
We strive to promote a culture where D&I; is embedded in how we work and do business every day. All of us around the world are taking actions every day to create an inclusive and accessible workplace, where every person feels empowered to take ownership, to challenge biases and lead the transformation with a human touch.
We combine innovation with a people-first approach. While AI may support parts of our recruitment process, every candidate is evaluated through human judgement, expertise, and care.
Redion Employee Benefits endeavours to contact candidates within 21 days of application. However, if you do not hear back after 3 weeks then please assume on this occasion, unfortunately, you have not been successful.Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed max. 3 months after this recruitment campaign closing.
If you require any accommodation or adjustment during the recruitment process, please let us know as soon as we contact you. We will do our best to support your needs and ensure an accessible candidate experience
You can consult our candidate’s Privacy notice here: https://www.geb.com/privacy-notice-job-applicants