30 set - Italia
Dolce
Client Advisor - Fiumicino Airport
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Salary: €28,000 monthly
Azienda: Dolce Tipo Lavoro: Tempo pieno Italy
Descrizione Lavoro - Client Advisor - Fiumicino Airport
Client Advisor (m/f/d)
Location: Rome, Fiumicino Airport
About us
Dolce&Gabbana; is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.
The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.
The selected candidate will join the boutique team located at Fiumicino Airport, one of Europe's busiest international travel hubs, serving a diverse and global clientele.
Within this dynamic and multicultural environment, the role is responsible for delivering an exceptional luxury shopping experience, building and maintaining long-term client relationships, achieving sales targets, and ensuring the highest standards of customer service and brand representation.
Key responsibilities
- - Deliver a personalized and outstanding shopping experience, consistently representing the brand's values and service standards.
- Build and maintain strong relationships with local and international clients by anticipating their needs and exceeding expectations.
- Provide expert product knowledge by staying up to date with new collections, product launches and luxury fashion trends.
- Contribute to the achievement of individual and boutique sales targets through proactive client engagement and effective sales techniques.
- Support visual merchandising activities and ensure the boutique presentation is always aligned with brand standards.
- Assist with stock management operations,
ensuring product availability and supporting replenishment activities.
- Manage sales transactions accurately and professionally, ensuring a seamless and positive checkout experience.
- Collaborate closely with the boutique team to support daily operations and commercial objectives.
- Participate in boutique events and promotional activities to enhance customer engagement and strengthen brand visibility.
Requirements
- - Previous experience in luxury retail, fashion retail or other client-facing sales environments.
- Strong passion for luxury fashion and excellence in customer service.
- Fluency in Italian and English is required; additional languages (such as Chinese, Russian or Arabic) are considered a strong plus.
- Excellent communication and interpersonal skills, with the ability to engage effectively with an international clientele.
- Goal-oriented mindset with a strong commercial attitude and the ability to achieve sales targets.
- Strong knowledge of the luxury fashion industry, trends and customer expectations.
- Attention to detail and understanding of visual merchandising principles.
- Knowledge of Tax Free procedures and international shipping is considered an advantage.
- Team-oriented attitude and strong collaboration skills.
- Flexibility and availability to work shifts, weekends and public holidays in line with airport retail operations.
Offer
Working hours: Full-time
Work mode: On-site
Applicable Collective Agreement (CCNL): CCNL Commercio
Indicative salary range: Gross Annual Salary between €28,000 and €32,000, based on experience and seniority, plus sales commissions. xysqume
Equal opportunities and non-discrimination The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.
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