Account Manager Formazione
Pubblicato il 30-09-2026 - Altro in Milano
At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe's leading experience brand, we are entering an exciting new chapter—evolving from a gift box company into an experience company. Your mission, as an Account Manager, is to help us strengthen relationships with existing partners and uncover new business opportunities.
In this role, you'll be in daily contact with partners—primarily via phone and online meetings to assist with questions, explore growth potential, and build long-term, trust-based relationships.
The Account
Manager's daily duties are evaluated across the following dimensions: Client Relationship Management: You must establish and maintain long-term client relationships based on trust and serve as the main point of contact and trusted advisor for partners. Plan and execute quarterly business reviews (BR) for top accounts and groups. You are responsible for retaining clients and growing account value through effective relationship management.
You must identify and pursue upselling and cross-selling opportunities within existing accounts and develop and present partner-specific business reviews to maximize results for all stakeholders. Top 50, flagship accounts) and achieve quarterly contract targets. Resolve issues promptly using correct processes and training materials.
You will be required to analyze client data to identify growth opportunities and provide thoughtful recommendations to clients based on their needs and market trends. Review BI reports weekly and analyze partner performance KPIs. Provide actionable recommendations based on data and market trends.
Participate in gap-closing plans and strategic portfolio analysis. The role requires you to manage multiple client accounts with structured weekly and daily plans, with strong organizational skills and pay close attention to detail in client communications and contract terms. Use Salesforce tasks and tools for prioritization and ensure 100% training completion.
Cross-Functional Collaboration Collaborate effectively with Marketing, Ops, Finance, and Product teams. Share feedback and participate in at least one cross-department project per year.
Market
Insight and Innovation Attend fairs/events when possible and propose innovative partnership formats. Proven experience in account management or B2B sales, preferably in hospitality, travel, or leisure. Ability to conduct quarterly business reviews and provide data-driven insights.
Analytical mindset with proficiency in BI tools and Salesforce. Opportunity to join an international and growingexperience company permanent contract/full time salary range: 28,5k/30k gross annual salary (RAL) depending on experience and skills Annual variabel premio: 20% of gross annual salary CCNL applied: ticket restuarant 8€ per working day 2 days per week Employee discount on Smartbox products and corporate benefits platform